Terrible After Sales Service!

Last week on purchasing a new car, I made contact with 1st for women for a quote. I received a good premium and moved with them on the 24th November 2020. On the morning of the 25/11/2020 my current insurer gave me a better offer and I emailed FFW to cancel at 8:46am on the 25/11/2020. I then proceeded to request a call back on their app. I have since emailed and sent call back's numerous times since the 25/11/20 and NO ONE has called me back. They proceeded to debit my account and still no one is calling me back. On the app you get a response to say that an agent will call you back in 24hrs....Its been 7 days now.

I called an agent yesterday to cancel and he then wanted to offer me better pricing.....REALLY? All I want to do is cancel. I did not have time to be on a long winded call that should have happened days prior.

He proceeded to ask if he could call me back and I asked him to call at 5:30pm because that was my only available time. He calls at 4:30pm, when I can't answer.

The lack of communication is beyond frustrating and all I want to do at this point is cancel. I have now sent my 3rd or 4th email....still waiting for an agent to call me back....