SM
Stella M
1 reviews | Active since May 2016
15 Nov 2023, 17:12
Terrible after-sale service
I am a first time customer and took out pet insurance just over a month ago. I've been trying for a week to add another cat to my policy with zero response to my emails. If your after-sales service is this poor, I will consider cancelling my new policy altogether. And I don't even need a phone call. All I need is someone just to email me and let me know who I can send the new cat's details to. Surely, it's not that difficult!
Helpful (0)
Replies (2)0
Replies (2)
1st for Women's replyOfficial
15 Nov 2023, 17:15Hi Stella,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
1st for Women's reply15 Nov 2023, 17:15
Official
Hi Stella,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
SM
Stella M's updateReviewer Update
16 Nov 2023, 22:36Cancel my policy with inmediate effect. You've still not even tried to resolve this complaint and I'm now over it. I've already cancelled the debit order with my bank. If you dare try and take the money again, I will report you to the consumer ombudsman
SM
Stella M's update16 Nov 2023, 22:36
Reviewer Update
Cancel my policy with inmediate effect. You've still not even tried to resolve this complaint and I'm now over it. I've already cancelled the debit order with my bank. If you dare try and take the money again, I will report you to the consumer ombudsman