Terribble service on fixing my car

<p>My husband had an accident on 25 November 2016 and the insurance finally approved some of the repairs on 13 December, and the rest only on the 22nd of December and all repair shops closed on the 23rd of December 2016. It took them a month to actually approve the damages that the panel beaters had to corect. </p> <p> </p> <p>After 70% of the corrections were done, they found additional damage to the car that the assessor missed the first time. This was reported on the 16th of January 2017 and the additional damages were only assesed on the 1rst of February 2017, another 2 weeks of waiting for the assessor. Now it has been 2.5 months since the accident happened, and I am still awaiting feedback as to whether the car is fixable or needs to be written off.</p> <p> </p> <p>This is really unacceptable to have to find other means of transport to and from work, as they only gave us a rental car for the first 4 weeks after the accident. All the delays have been from the insurer's side and it is making life impossible for me and my husband to get to work and not know when we will finally be able to get our car back</p> <p> </p> <p>I am very disappointed in the service and the lack of communication with keeping us up to date with the progress of the vehicle. I have had to communicate with the insurer, the panel beater, the assessor and the mechanics and all of them tell me a different story - surely this is not how it is supposed to work?</p>