Take your money, but if you need to claim they have a lot of excuses

I am with First for Woman. We never claim, not even when we damaged our motorcars. It's is paid cash cause First for Woman has got lots of excuses when it comes to payment. I spesified my laptops on my policy, gave them the serial number as we do not have to invoices anymore. Last week my son lost his laptop on the bus. After getting a quatation and police case number, I send it through to their claims department. Not at any stage did one of the consultants phone me to inform me if they received the documents. I made 7 phone calls to follow up on this case. I have three different consultants that assisted me and was told to send it to all of them. Needless to say I had to follow up on the claim today again. Then after three days the consultant told me that they need the proof of purchase. As it was more than two years ago, I can't even recall where the laptop was bought. She then informed me that I must send a picture of the box and serial number that I still have. I have done that and I was the one that need to follow up on this matter again. I pay for a service and why don't they get back to their clients. Every day when I phoned I was told that a lady by die name of Delicia is handling the case and she would call me before the closing of business. She never called. This afternoon she called and told me that she needs the proof of purchase before she can work on the claim and only after that they will get back to me. This is really ridiculous as they are trying to take as long as possible, just not to pay out the claim. She even told me that I need to go to the place that I bought it from and ask for it. Where the hell must I start, as we have got more than one laptop in our house and not one of them was bought at the same place. They are quick to take your money, but if it comes to claims they treat you like a ********. I should never left our previous insurance company, but as you are only allowed one insurance company per household, I had to cancel it. We where on my dad's insurance that is living with us. This is the worst service I ever had from an insurance company.