Take me home service...What take me home service???

I phoned to check and confirm if I have a take me home service should I be intoxicated after a function and was advised that yes i infact do have this benefit included in my policy and I was given a number to call and request this service... after having way to many drinks to legally drive I was forced to do this as when I phoned the number to arrange this service I was told I had the service provider very rudely advised that I don’t have cover and that they could’ help and the phone was put down in my ear...