Stressful and frustrating experience

Very disappointing claims experience. First for Women is quick to take your monthly premiums, but when it’s time to claim, they suddenly come up with unnecessary excuses. The claims process is unnecessarily complicated, with delays and vague explanations that feel more like an attempt to avoid paying out than to help the client.

What’s even more frustrating is the way they seem to take advantage of women by assuming we know nothing about cars, using technical jargon and questionable justifications to dismiss or reduce claims. This is insulting and unprofessional. As a customer, you expect support during a claim, not stress and frustration. This is definitely not the level of service they advertise.