Stranded on the side of the highway

I was recently involved in a car accident traveling on the highway in Johannesburg. It is my first claim with First for Women, so the process was new to me.

My car was unable to drive so I requested a tow vehicle to take my car to the nearest assessment site. I was really shocked to hear when I was speaking to the FFW call centre agent when she told me that I must call an "Uber" to collect me to take me home. Or alternatively, request for a 'family service' car, but it only takes cash and is expensive.

First of all, how do you set up an Uber to collect you off the side of the highway? Second of all, first for women is meant to be tailored to fit a women's needs - such as providing transport after being in an accident. I chose this insurance as I expected the service I receive to be just that! With me as a lady in mind. Thirdly, after being involved in a car crash and knowing the excess and bills to come - offering an expensive cash trip home is not providing a good service. It is taking advantage of the individual in the unfortunate situation.

I provided feedback on your service and not once has someone bothered to contact me or enquire about why I had experienced such poor service from you. I am really disappointed with your service. I expected more.