Still not at the party...

I lodged a complaint on HelloPeter on 11 Aug and received a reply on the site. On 12 Aug I received a mail from them stating that they had repeatedely tried to call me - a blatant lie as I have my phone with me at all times and and an app which registers any missed calls. I was then asked to submit a QUOTATION to replace my ****** ring, which I already did when I ORIGINALLY lodged the claim in June. I resent it to the adjudicator on Mon 15th, and received the standard "you'll hear from us within 3 days" reply... it's now been a week. Get your act together 1st for Women - I am BOILING and I want my EXACT ring replaced to the same substrate standards by my jeweller who originally designed and made the ring. This ring had sentimental value beyond what you can ever know.