Still Diassapointed

I wrote a complaint 6 days ago about the disappointment with the way my claim is being handled. FFW rep**** and said they would look into my request. I haven't heard a word from them since. Please advise how my complaint is being handled as I have now been without a vehicle for almost a month with no courtesy car or even an apology phone call. The service I'm receiving is a real disappointment and would not recommend your company. In fact I have had numerous friends cancel/relook their policies with you due to the service I am getting. Again I am very very unhappy. Needless to say please can someone advise me as to what is happening? I still have to pay a premium so would hope I would still receive a service from you guys.