AR
Annette R
1 reviews | Active since Nov 2014
11 Apr 2016, 12:48
Still being charged - policy cancelled Dec 2015
To whom it may concern:<br> <br> I requested that all policies with First for Women be cancelled with effect from 15 January 2016 and was assured that the last deduction would be made in that month. However, an additional policy (that was supposed to be linked to my vehicle insurance) was not cancelled. I was assured that the last deduction would be on 1 March 2016.<br> <br> I however note that there was an unauthorised deduction on 1 April 2016.<br> <br> I have escalated this several times with the retentions office but despite my mails being read, there has been no response or refund.<br>
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1st for Women's replyOfficial
12 Apr 2016, 09:39Hello arabie@,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We understand that there are concerns around deductions and require more information pertaining to this.
We will certainly correct the issue as soon as we have an opportunity to discuss same with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We understand that there are concerns around deductions and require more information pertaining to this.
We will certainly correct the issue as soon as we have an opportunity to discuss same with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply12 Apr 2016, 09:39
Official
Hello arabie@,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We understand that there are concerns around deductions and require more information pertaining to this.
We will certainly correct the issue as soon as we have an opportunity to discuss same with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We understand that there are concerns around deductions and require more information pertaining to this.
We will certainly correct the issue as soon as we have an opportunity to discuss same with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team