Stepped (caring) up towards Customer Service

It is really an honor to type this letter today towards the Service I have been receiving from 1st for Woman regarding after Service and follow-ups...

Even when they do still striving from worse to better, I do take my hat off for them for making changes to improve the Service to me and i do hope so for the rest of their Clients.

Today I received a call from 1st for Woman Small Claims Department which we were rejected a month or more ago due to communication failure from the x2 Auto Magic Panel Shop... (Bellville & Parow).

To make a long story short, it was just so frustrating to call the Service Provider back on a daily basis with follow-ups which were not our job to do. Nevertheless, we had to do the calls as our car was the only reliable transport for our daily needs. I assume we all rely on our cars in today's world.

So, we had to take our car back for an Assessment in the week as we were given a second chance to correct the assessment which was done on the last one (somehow the damages exceeded the claim amount) with just a few small paints chips and scratches on the same panel. Tuesday the 19th Nov the car went in for the Assessment and was told that we will only get feedback before Friday the 22nd Nov.

Today (Thursday) the 21st Nov the call was received and some GOOD news just strived through my years to say that our Small Claims was approved for the Small Claims on the Scratch & Dents Policy. (Even though we Cancelled the Policy after we were told that it was rejected a month and so ago) had no more fight left in us to still argue about it.

My total Payout towards access will only be +- R542.61 out of R5000.00 value of repairs.

We already moved over towards another Insurance Car & Home Policy which is a bit more expensive than 1st for Woman, kinda making us feel a bit bad from moving away from them, after showing us that they can correct their Service to being Better no matter if we strived away from them.

Thank you 1st for Woman, thank you very much. I will definitely one day return if any unforeseen should occur with our current Insurance Policy.

Sharing is caring, bad or good.

;-)