!st for Women what a joke of a service

I have requested a quote 2 weeks ago. I was quoted R942 for a comprehensive cover on my car and household contents. A week later when I decided to proceed with the quote it went up to over a thousand with only fire and storm cover on my household contents. When I queried this, I was told because of a claim I had 3 years ago the premium increased. I sent the agent Talika Naidoo the quote she sent me with the full comprehensive cover and cheaper premium. She keeps telling me that it is with the underwriters. I am furious because I'm trying to get this sorted out before the 1 Nov but she is not returning my calls. She didn't even tell me about the premium increase and the cover changing from comprehensive to fire and storm. When she was reading her manual, I noticed it changed and asked her about it. If I didn't and someone broke into my house and stole my contents I would have not been covered, thinking I was. Clearly 1st for Women have enough customers and don't care about getting more.