Spent a lot of time on the phone with Lizzy Mothiba to remove 1 vehicle and add a new vehicle, who unfortunately messed up my cover totally

Spent a lot of time on the phone with Lizzy Mothiba to remove 1 vehicle and add a new vehicle, who unfortunately messed up my cover totally. I had to call back 3 times and eventually got through to Thandi Twala, who went out of her way to assist and resolve the issues I had. I was also transferred to a rentention lady as my installment increased by more than R1000 p/m and I was not happy, she also said she would get back to me and never did.. It seems like no one makes notes on the system, and the service received depends on the luck of the draw!