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Nicolette G
1 reviews | Active since Jan 2024
31 Jan 2024, 13:01
Slow service
I submitted a burglary claim on the 19th Jan. Sent all the invoices on the app. Whats the app for if no one communicates with you on it? I've heard nothing back. Nothing. I've called twice and wasted 40 airtime minutes to call them and they told me my case is in review I must wait to be called. Almost 2 weeks now. I'm waiting for that call 1st for women!
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Replies (5)NG
Nicolette G's updateReviewer Update
31 Jan 2024, 13:03Oh 2 phones were ****** which I've blocked ect as I needed to. You can imagine the inconvenience with no phone. Please call me asap. Outsurance takes 48 hour turnaround. It's been almost 2 weeks!!!
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Nicolette G's update31 Jan 2024, 13:03
Reviewer Update
Oh 2 phones were ****** which I've blocked ect as I needed to. You can imagine the inconvenience with no phone. Please call me asap. Outsurance takes 48 hour turnaround. It's been almost 2 weeks!!!
1st for Women's replyOfficial
31 Jan 2024, 13:03Good day Nicolette,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
1st for Women's reply31 Jan 2024, 13:03
Official
Good day Nicolette,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
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Nicolette G's updateReviewer Update
31 Jan 2024, 15:46I'm still waiting for a call. I was promised today. It's now 4pm. Please call me to finalize this.
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Nicolette G's update31 Jan 2024, 15:46
Reviewer Update
I'm still waiting for a call. I was promised today. It's now 4pm. Please call me to finalize this.
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Nicolette G's updateReviewer Update
01 Feb 2024, 09:22It's now the next day and I've still not received a call or any correspondence. Please call me now first for women. Terrible service. Well no service really.
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Nicolette G's update01 Feb 2024, 09:22
Reviewer Update
It's now the next day and I've still not received a call or any correspondence. Please call me now first for women. Terrible service. Well no service really.
NG
Nicolette G's updateReviewer Update
01 Feb 2024, 09:40Just spent 26 minutes on a call to you to be told I must wait you will call me back. I'm done. Switching to outsurance as soon as this is finalized. Terrible service. Dont use first for women. I'm mad.
NG
Nicolette G's update01 Feb 2024, 09:40
Reviewer Update
Just spent 26 minutes on a call to you to be told I must wait you will call me back. I'm done. Switching to outsurance as soon as this is finalized. Terrible service. Dont use first for women. I'm mad.