SHODDY SERVICE & EXCUSES NOT TO PAY FROM FIRST FOR WOMEN INSURANCE COMPANY - E

I am absolutely DISGUSTED with the shoddy manner in which I have been treated as an existing customer of First For Women Insurance. I have discovered that I have been dually insured by them and Absa for building insurance and was actually going to remain with First For Women until I discovered that they had not adhered to certain requirements for the insurance, including that they did not note the bank's interest on the property. I then had to request for a refund and they have sent me on a complete wild goose chase trying to get the refund from them. This entire process began on 16th of April and to date no refund has been received. They keep making excuses and trying to find every reason under the sun why they do not have to pay. If I do not receive a refund from them, which is due to me legally, I believe I should cancel my existing insurance I have with them on my vehicle because if this is any indication of how they behave when a payment is to be made then how are they going to behave if I have a claim? I am SHOCKED AND DISAPPOINTED. especially considering they initially promised to help me with this and to directly get this resolved with Absa, yet what actually happened is that they expected me to be the go between the two companies and just kept on looking for reasons why not to pay. The last correspondence I sent to them has not even been responded to