Shocking service - no claims feedback after 3 days

What shocking service. 1st for women used to be so good at keeping customers informed of their claims well NOT THIS TIME. It has been 2.5 days and I am still waiting for the allocated claims consultant to even register or acknowledge the claim. I was told I would be contacted within 48 hours but nothing. When I phone for feedback Im told only the claims consultant has the knowledge and no one else can tell me anything. Well guess what 1st for women management - Lorraine Malele is bringing your good name down. I think you should verify that she is actually at work because she is not doing her job at all. Your service is absolutely shocking.