AM
Anja M

1 reviews | Active since Jun 2016

11 Jul 2018, 12:54

Shocking service from 3rd party insurance first for useless.

I will never recommend your insurance company to anyone. We had experience with your 3rd party team. 1st of all the turn around time is shocking and we have to follow up all the time. 2nd the accident was caused by driver insured by your company and could not be avoided, my husband did hoot but it was too late, he couldn't swift out as he would then drive into on coming traffic. You just look for excuses not to pay the full amount. If this is they way you treat client, I can't see that you will get more clients!!

0
Replies (5)
1st for Women
1st for Women's reply11 Jul 2018, 12:57
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will be in contact with you to discuss your concerns.

Kind Regards,
The 1st for Women Team.

1st for Women
1st for Women's reply11 Jul 2018, 13:10
Official

Update:

One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail. We will appreciate it if you will contact us back in order to discuss and conclude the complaint.

Kind Regards,
The 1st for Women Team.

AM
Anja M's update11 Jul 2018, 13:35
Reviewer Update
We spoke, you claim you are right and we are wrong. As I stated you are useless in my opinion.
1st for Women
1st for Women's reply11 Jul 2018, 13:58
Official

Update:

One of our Customer Relation Specialists attempted to discuss the reason(s) for the apportionment of damages with you, but we could not reach a mutual agreement as you have ended the call.

We confirm that payment was done in accordance of receipt of the signed release.

We deemed this matter as finalised.

Kind Regards,
The 1st for Women Team.

AM
Anja M's update11 Jul 2018, 14:38
Reviewer Update
YOU ONLY PAY 60% THIS IS NOT RESOLVED FOR ME.