DG
Dorita G
1 reviews | Active since Nov 2021
11 Mar 2025, 11:06
Shocking service
This is a business policy with 5 vehicles. I got stuck on the road and was told I only get 3 upliftment and road side assistance in a 12 month period. The assistance is linked to the full profile and not on the vehicles. This does not make any sense at all. I have made 3 calls to 1st for Woman and left messages for a manager to call me back. No response or any care. They are just happy to debit my premium of R3200 per month, but do not care about the clients. I di now get hold of a retention specialist who solved this problem within 5 minutes, as the other agents do not know their job. The contact stipulates ... 3 assistances per insured vehicle
Helpful (0)
Replies (5)0
Replies (5)
1st for Women's replyOfficial
11 Mar 2025, 11:09Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
1st for Women's reply11 Mar 2025, 11:09
Official
Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
DG
Dorita G's updateReviewer Update
11 Mar 2025, 11:11I had the pleasure to dealing with a retention specialist - Oupa Moabelo who solved this issue within minutes. According to contract, I do have 3 x road side assistance options per insured vehicle. It is scary that the agents that needs to help you in a stressful situation, does not know the products and detail. Thank you to some agent that actually care about the clients
DG
Dorita G's update11 Mar 2025, 11:11
Reviewer Update
I had the pleasure to dealing with a retention specialist - Oupa Moabelo who solved this issue within minutes. According to contract, I do have 3 x road side assistance options per insured vehicle. It is scary that the agents that needs to help you in a stressful situation, does not know the products and detail. Thank you to some agent that actually care about the clients
1st for Women's replyOfficial
11 Mar 2025, 11:14Good day.
We are happy to hear you got the assistance you required.
Please do not hesitate to contact us should you have any further queries.
Kind regards,
The First for Women Team
We are happy to hear you got the assistance you required.
Please do not hesitate to contact us should you have any further queries.
Kind regards,
The First for Women Team
1st for Women's reply11 Mar 2025, 11:14
Official
Good day.
We are happy to hear you got the assistance you required.
Please do not hesitate to contact us should you have any further queries.
Kind regards,
The First for Women Team
We are happy to hear you got the assistance you required.
Please do not hesitate to contact us should you have any further queries.
Kind regards,
The First for Women Team
DG
Dorita G's updateReviewer Update
11 Mar 2025, 11:48The matter still needs to be referred, as the agents that deal with you when you have an issue, do not know the products and just leave you to your own account. I cannot speak to a retention specialist when I am stuck next too the road
DG
Dorita G's update11 Mar 2025, 11:48
Reviewer Update
The matter still needs to be referred, as the agents that deal with you when you have an issue, do not know the products and just leave you to your own account. I cannot speak to a retention specialist when I am stuck next too the road
1st for Women's replyOfficial
11 Mar 2025, 12:17Please note that this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Budget Team
Kind regards,
The Budget Team
1st for Women's reply11 Mar 2025, 12:17
Official
Please note that this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Budget Team
Kind regards,
The Budget Team