Shocking service.....!!!!

This is my first experience with insurance " the bad publicity going around " that the insurance companies when it is time to assist and pay claims, they tell you about the exclusions " WHICH WHEN THEY SIGN YOU UP THEY DON'T TELL YOU ABOUT THE SPECIFICATIONS

I have a policy with first for women, I took the policy in 2016, this is my first time having insurance, we bought the house in 2006 through a mortgage, settled the bond in 2016, the insurance that we had was through the bond, once the house is settled we were advised to get insurance, which is what we did

Took insurance in 2016, have been paying premiums since without defaulting

# the weekend of 14/08/21, when there was strong heavy wind, when we woke up, the roof of the garages was sticking out, which has been pulled of by the wind # the assesor came took photos, and asked me about the " buildings plan " # now I'm called to say that FFW will not assist because of the building specifications which were not according to building standardsĺ

# when the policy was taken " were we told about the building standards, the meters in between the wood logs # seeing that you have all these buildings specifications " did you send an assessor before insuring the building to confirm you are covering the client according to your buildings specifications # from 2016 to date I don't recall even with the initial call, being told about the specifications and measurements # no one is saying fix the whole roof " FIX WHAT IS DAMAGED FROM THE STRONG WINDS " WHY ARE WE INSURED IF WE CANNOT BE ASSISTED " # you are debiting 2016 - R524.27 2017 - R638.95 2018 - R889.28 2019 - R1093.76 2020 - R1366.56 2021 - R1679.45 which the review was now in Aug 21 " TOTAL AMOUNT YOU'VE MADE OF THESE FOOLS IS R54117.84 excluding the current review + R24627.12 for the other property also excluding the current reviews premium # so all in all FFW has R54117.84 + R24627.12 = R78744.96??? For only fixing two geysers between the properties and a portion of the ceiling.....!!!!!!how much is a geyser? Installation? 1 board of a ceiling????? # you as the FAIR AND HONEST TO YOUR CLIENTS.....IS THIS RIGHT??????HOW DOES TCF COME TO PLAY # had we known OR BE TOLD ABOUT YOUR BUILDINGS SPECIFICATIONS " You were not supposed to insure us because the garage structure is not according to your buildings standards # this garage has been standing since" FIX WHAT YOU ARE TAKING PREMIUMS FOR......this is what you have on your side R78744.96??? Does it equates the fixing of the portion of the garage that is blown by the wind....we even took SASRIA and you are still telling us this nonsense. .......!!!!! # YOU ARE TAKING R1679.45 MONTHLY it was R1366.56 and has increased this month AND WE NEED HELP THIS THE **** WE ARE BEING TOLD. ... # your assesors do they only come when it's claim time # when signing up new policies CONVENIENTLY YOU DON'T SEND THEM OUT TO CHECK THE BUILDINGS SPECIFICATIONS BEFORE INSURING TO PROVE YOU REALLY CARE ABOUT YOUR CLIENTS WELLBEING AFTER THE POLICY IS TAKEN.....SO THAT THEY ARE NOT MET WITH THIS KIND OF ****...when they are standed......!!!!Tell me the premiums paid to date versus the claims you've paid is it fair??Is it justifiable?TCF????? We are not working BUT RELIGIOUSLY YOU GET YOUR PREMIUMS # NOW YOU HAVE TO JUMP IN AND ASSIST.....!!! It's specifications. .....!!!!