Shocking experience, worst service provider ever

I am giving them a 1 star rating since I can't give a -5. Possibly the worst experience I have had in my life. I lodged a claim with them on 3 April 2018 for a break in I had at my house where quite a lot of my items were ******. The assessor made an appointment with me to come to my house to do the assessment of the ****** goods. Unfortunately he had to cancel due to unforeseen personal circumstances. I was very understanding and asked him if he could just appoint another assessor and reschedule the assessment. This however was not done which I found out a week and a half later after speaking to the Loss Control Manager. He was very apologetic and asked me to send all the necessary documentation through to him, he will handle this himself. This was on the 12th of April. He also said due to the fact that this claim has been dragging out they will not be doing the assessment after all and will just request quotes to finalize my claim as soon as possible. It is now another 18 days later and I am still waiting for this to be settled. In the meantime my claim has been approved but for almost half of what I have lost. I was sufficiently covered to make sure if I ever suffer a loss I would at least not be under insured. Now all the small print and company policies are being mentioned like max amount being paid for groceries and meat is R3000 (regardless that I bought bulk and my fridges and cupboards were emptied), replacing clothing for an adult and 2 teenagers comes as a ridiculous R4000 according to them. It is really an insult especially due to the lack of service they have offered from their side. I have been spending quite a fortune on phone calls to follow up and every day I get the same message from the consultant "the assessor dealing with your claim is unfortunately not available but I will leave an urgent message on the system for him to phone you back" Yeah right, that phone call comes about a week later if you are lucky. In the meantime I had to replace certain items out of my pocket like school bags for my kids since those were also ****** and here I am still waiting for my money. "First for Women" is such an ironical name, they definitely didn't put me as a woman first. Truly shocking non existent service from this company