ZK
Zainab K
1 reviews | Active since Oct 2013
10 Oct 2019, 10:11
Shocking Customer Service! No response to complaint!
I sent my complaint (annual email as they want to increase my premium with more than 20%) to ***,*** and then I sent it to the head of 1st for women, Suegnette after 8 business days and today its 12 business days ,I keep getting read receipts, but no response. This is extremely unprofessional. Perhaps I should write to the Ombudsman to get a response. Additional comments: I am out of the country and can only communicate via email. My international number cannot be entered into the space provided.
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1st for Women's replyOfficial
10 Oct 2019, 10:30Hi Zainab,
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team.
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team.
1st for Women's reply10 Oct 2019, 10:30
Official
Hi Zainab,
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team.
We acknowledge receipt of your complaint and wish to apologise for the frustration you've experienced.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team.