Shocking customer service

The cover for the vehicle in question is on the personal side. A towing company (service provider of First for Woman) uplifted my vehicle from my house to Nissan in Witbank. In this process the vehicle was damaged. Right front fender badly dented in 2 places. I reported this incident to First for Woman and mailed them a pre inspection report from the towing company (no damages), a pre inspection report from Nissan (damages) and photos. I have been sent from pillar too post with this matter. I sent a follow up e-mail and phoned in, no response. I am of the opinion that First for Woman should sort the matter out with the towing company and have the vehicle repaired, as this is their service provider. Absolute shocking service. I personally spoke to Emmanuel Nzama and the National Towing service is also included in the correspondence. The matter has now been hanging for 3 weeks