LM
Lerato M
1 reviews | Active since May 2015
20 May 2015, 10:37
Settlement amount less than 50% of the cost price
I recently lodged an insurance claim in respect of the accidentally damaged TV under my HOME contents. The TV was bought R9,000, and as part of my HOME contents it covers the TV for such incidents. However, the insurance could only settle for R4300 before R450 excess, of which I will have to go to New World to get a TV of such amount i.e. R3850. <br> <br> A month ago, I recently received a letter outlining my new premium, which clearly states that \To help protect the risk of underinsurance
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1st for Women's replyOfficial
20 May 2015, 14:02Hello elmaibelo,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We confirm that the matter is currently being dealt with by our Internal Dispute Resolution Department. Please allow them the opportunity to investigate your concerns in order to provide you with feedback on the outcome of our findings.
Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We confirm that the matter is currently being dealt with by our Internal Dispute Resolution Department. Please allow them the opportunity to investigate your concerns in order to provide you with feedback on the outcome of our findings.
Regards,
The First for Women Team.
1st for Women's reply20 May 2015, 14:02
Official
Hello elmaibelo,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We confirm that the matter is currently being dealt with by our Internal Dispute Resolution Department. Please allow them the opportunity to investigate your concerns in order to provide you with feedback on the outcome of our findings.
Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
We confirm that the matter is currently being dealt with by our Internal Dispute Resolution Department. Please allow them the opportunity to investigate your concerns in order to provide you with feedback on the outcome of our findings.
Regards,
The First for Women Team.