Service is appalling

First for woman Service is appalling, doesn’t give convenience and peace of mind which is the main reason why we take up an insurance.

I am dissatisfied with the service I got from Pamela Alexander who is one of the senior consultants at first for woman. I am frustrated because the insurance has been giving me a run around, I constantly have to be the one doing follow ups, courtesy car was offered after I made a call to them on the 11/06/2024 that I made a claim on the app and none of them has called me about the claim, rental was granted same day. 12/06/2024 Jo-Ann (claims processor) called and during the call Jo Ann George mentioned that it will be for 27days and I mentioned that I need to be mobile because of my line of work which she then assured me that the claim would be finalised before the rental car is due. Which didn’t happen that way and when I called in to follow up I was informed she’s on leave. Insurance mentioned they’d provide me with feedback 12/07/2024 by end of business however the rental was due by 15:00pm same day…the question then being then what do I use after that because my trading hours are 8-5pm which the insurance is aware of

Pamela tried intimidating me numerous times by mentioning how she would cancel the claim every chance she got. I wouldn’t recommend FFW to anyone after this experience, I suffered from shock and was distraught from the theft however felt and was treated like I was not the victim because of the constant reminder that my claim will be cancelled/dismissed

I expect an insurance company to be transparent and fair about dealings, the insurance informed me that my claim was only registered on their system on the 11/07/2024 whilst the claim was made on the 10/06/2024 again a delay leading to my inconvenience