Service failer 1st for Woman

I submitted a building claim with 1st for Woman on the 10/Aug and by the 30/Aug they fixed by pipe but the was damage to my bathroom these holes everywhere because of the piping, it's now been almost 2 months till this day I'm still waiting for 1st for woman to fix my bathroom, I have contacted them more than 3 times to ask when they will assist me, in some instances they promise to call me back but nothing, how long must we beg these insurance companies to help us even when we pay them monthly without them begging for the premiums??? When I look on the app the claim is closed but my bathroom still not completely fixed. Must I call them every day??