Service experience

Good morning..

Hope this email finds you well.

I’ve been waiting since the 16th of April for the update of my claim. I called in yesterday and I was told I’ll receive communication from you by the end of business, it’s the 18th today and I still haven't received anything.

I honestly do not understand why you over promise and under deliver? Personally I feel undermined, especially because I’m constantly **** to and not receiving proper communication as I should!

I don’t understand why should it be difficult when one submits a claim but easy when one calls to apply for insurance? You guys are so good with selling your products but having to execute our claims you’re nowhere to be found. I’m very much disappointed in Your services!