**** service

I've submitted a claim on the warranty plan that i have with the company. Upon booking the car for a diagnostic evaluation at the local Volkswagen dealership,who was already fully booked,1st for women rejected my claim with no.communication.. I've submitted all the requested documents and never even heard back from them,i had to call to ask for feedback just to be told the claim was rejected. They transfered me to 4 different people to assist, the 4th person,Samuel Mazibuko just decided to drop the phone while i was still talking. What ****ty service is this from a product that your agents made out to be so perfect