Serious delay in getting my car repaired

My vehicle was damaged the first week in December, FFW took 2 weeks to approve my claim firstly, secondly I still am unable to get my car booked with a panel beater for repairs. The consultant keeps referring me to the same panel beater who has unacceptable dates, the first date was end of January. I said no, FFW promised to get me a new date by the first week of January (which they didn't). When I phoned to follow up, they referred me to the same panel beater for the end of February. I fail to see how a \BIG"insurance company only has 1 panel beater. They refuse to assist me despite multiple calls and complaints... the Insurance ombudsman is my next step! Bad attitude and terrible service!"""