SENT TO PILLAR TO POST

I am absolutely very much unpleased with the manner in which I have been treated as an existing customer of First For Women Insurance for my claim. On the 3rd of June , 2019 I was held at gun point and my bag was taken from me , then the 5th of June , 2019 I then went to the police station to open a case also went to my bank and got a new card , called First For Women Insurance to log a claim for what has happened , days after I received a call from claims on the 11TH of June , 2019 to inform me that my claim is been in process ,I spoke to Wesley Fester who asked me what was taken from me told him that my cell phone and other valuables where taken , he informed me that I don’t have cell phone cover which I was never told about when I took the cover but my handbag is covered . He sent an sms requesting that I should sent proof that my work headset needs to be replaced with an invoice and also that I need to send him my bank statement. On our telephone conversation I told him that my work headset will be replaced at work and my bank card is already replaced its no longer an issue if that’s why his requesting my bank statement … And sent him an email replying to the sms that reads :

Good day Wesley As discussed on the previous call I received from you regarding my claim , you requested that I should forward you my bank statement . I tried to access my banking statement online and however Capitec bank doesn’t offer that service online , the app can only offer it but I’m using a small phone as I got ****** my phone I don’t have the app . I informed you that I work shifts and I’m unable to go to the bank. The first call that you made I told you that my work headset will be replaced at my work place as I have provided them with the case number but requested proof that I have to replace them and an invoice , also told you that the my bank card was replaced the same day I called in for the claim which it’s no longer important but still you are requesting the bank statement which I fail to understand where on the process of this claim does my bank statement feature as I personally replaced my bank card before I logged the claim . Feel free to call me when you get this mail ill try to answer .

No call was received but an email was sent from Wesley Fester still requesting the bank statement without an explanation what it is it needed for and also with no consideration that I’m unable to access my bank statement at the moment . What is the bank statement needed for ? am I sent pillar to post to post so that there’s no pay out , I provided case no. from the police and why am I still sent up and down and also places I really don’t have time to go to. It’s easy to debit ones account but assisting it’s something else maybe I must cancel this insurance as I’m not getting assisted here .