Scratch and Dent Disappointment

Hi, On the 2nd of December 2025, I scratched the left bumper and corner of the fender. I was going into a garage, the street was quite narrow, so I went to far to the left and hit the steps on the side. I put in the claim at 1st for women. It was reviewed and the claim was not accepted. As I also have a scratch and dent policy with them. Tried phoning on Friday, 2 people could hear me, the 3rd person could not hear me, said I must call back. What a joke, if you could not hear me the 1st time, how are you going to hear me the 2bd time???? I pay these policies every month since November 2024. Request a call back, no response. Poor service coming from an insurance policy that doesn't want to pay out the claim.