Schoking service & just dont care attitude

I am very shocked and disappointed at the appalling service received from Mpho, when I initially logged my claim on the 15/9 I had asked Mpho when can I expect a service provider to collect my item for assessment, he advised 24 then changed to 48 hours clearly he does not know what he is doing. Today I had to call to follow up on my claim, as i am getting absolutely no feedback from your office. I spoke to Yudika whom advised that no one was appointed on the claim as yet. Clearly Mpho showed no interest in my loss and he never did his job. if the phone is not collected today I will be taking it in to my choice supplier for a report and would expect this claim to be resolved latest on Monday. Clearly since the company is called first for women, most probably a women should have done a great job. I await your response in anticipation