BD
Bridgette D

1 reviews | Active since Nov 2016

12 Mar 2018, 07:44

Saving a few pennies is no worth the pain when trying to claim!

Most shocking service I have ever experienced - is paying a little less really worth this ********** experience. It has taken 20 phone calls and 10 emails (daily) and still no response. When I do call they lie and are not helpful - do not understand our country/cities and hence the emails which they auto response to say they will respond in 12 hours but it has been over a month and we still don’t even have the damage assessed- absolutely shocking. Don’t bother saving a few pennies here because the cost of time stress and inconvenience is really not worth it!!!!!!!

No such thing as customer service and no such thing as valued cusonter experience or valued customer!!!!

0
Replies (3)
1st for Women
1st for Women's reply12 Mar 2018, 09:01
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply12 Mar 2018, 10:02
Official

Update:

As discussed with our Customer Relation Specialist, we are giving urgent attention to your complaint. We will provide you with feedback herein shortly.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply16 Mar 2018, 12:23
Official

Update:

We confirm that a list of assessment centres were provided to you in order for you to take the vehicle for assessment in order for us to proceed with the claim once the damages were established.

Kind Regards,
The First for Women Team.