Saddest Service

I have been with 1st for women since Sep 2019. I phoned them regarding my vehicle insurance as I have ben working from home since 23rd March 2020 due to COVID. I spoke to the agent by the name on Denver Naidoo, who promised me a lower premium as I am not driving my vehicle a lot. I told him that I want to remain on comprehensive and that the policy should remain the same. To my surprise, he removed the cash back plan, I don't know why. When I found out about that, I asked for the recordings of our conversation, which took 4 - 6 weeks to get into my inbox. I listened to the recordings and make comments where necessary, again, my comments and recommendations were not attended to, only after I made a follow up 2/3 weeks later. I am really not happy and I am looking for another insurance