1 reviews | Active since Apr 2017

04 Mar 2021, 11:17

Rude agent dropping call ubruptly

After an hour conversation the agent put the phone down in my ear when I enquired about the safety of giving my banking details. Her phone presence was unprofessional and u enthusiastic to start with but I decided to treat her kindly, she did not treat me well after all the information I provided for comprehensive car cover. I don't remember her name. Never treat a customer like this. I will be advising friends and family away from your company.

0
Replies (1)
1st for Women
1st for Women's reply04 Mar 2021, 13:31
Official
Hi Stephanie,

We would like to apologise for the service you have received.

We will escalate your matter to a sales manager so they can investigate.

We will also address the matter with the consultant. 

Kind Regards,
The 1st for Women Team