Rude agent dropping call ubruptly
After an hour conversation the agent put the phone down in my ear when I enquired about the safety of giving my banking details. Her phone presence was unprofessional and u enthusiastic to start with but I decided to treat her kindly, she did not treat me well after all the information I provided for comprehensive car cover. I don't remember her name. Never treat a customer like this. I will be advising friends and family away from your company.
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Replies (1)1st for Women's replyOfficial
04 Mar 2021, 13:31Hi Stephanie,
We would like to apologise for the service you have received.
We will escalate your matter to a sales manager so they can investigate.
We will also address the matter with the consultant.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
We will escalate your matter to a sales manager so they can investigate.
We will also address the matter with the consultant.
Kind Regards,
The 1st for Women Team
1st for Women's reply04 Mar 2021, 13:31
Official
Hi Stephanie,
We would like to apologise for the service you have received.
We will escalate your matter to a sales manager so they can investigate.
We will also address the matter with the consultant.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
We will escalate your matter to a sales manager so they can investigate.
We will also address the matter with the consultant.
Kind Regards,
The 1st for Women Team
