Rotten service

I put in a claim for my phone to be repaired, and first for woman said Paragon computers will handle the repairs. The phone was collected on the 24th January for assessment and after 2 weeks have gone by i realized that something is not right because fitting a new screen doesn't take that long so on Friday the 08th February i paragon computers thinking they were delaying the repairs only to discover that First for woman hasn't sent them authorization yet and when i called First for woman they said the claim was approved and they don't know why the authorization was not sent to Paragon computers but in my mind i'm thinking they will speed up the process and sent the authorization that Friday because they have delayed me long enough but no because they only sent the authorization today. I sat for this long without my phone because First for woman dont care about their customers.