Road side assistance and claims

I'm here to actually express the dissapointed and more expenses that first for women put me through.. I was on a weekend away with my partner at hoedspruit Limpopo and I stay in Soweto 6 hours of driving, on the time and day of checking out I then realized my left rare tyre is flat, I then quickly called first for women as my car is insured under first for women, they said they will send help for road assistant in the next 10 minutes, communicated with the service provider, the guy did not have tools for the tyre, to be replaced, an hour passed by still this guy doesn't show up, I decided to drive the car to the nearest garage because now I have to check out from the lodge and wait for the guy, 2 hours after I logged claim still no assistance, stranded & confused as Iam, I call customer service to let them know what's happening & get a solution they told me straight ma'am there's absolutely nothing we can do for now as tyre shops are closed you will have to wait until tomorrow morning, where do I go from here, my partner decided that we book in for another night unplanned expenses because my insurance can not assist me, woke up in the morning my insurance at around 6am they sent an sms "they've sent help" I had to call them again to ask how far is there help and now it is 7:30, they said its on its way, 8:00 they tow truck is here only to find out from the driver that he is just 2 minutes away from where I booked in with my partner, I went to Hi-Q again my insurance said they can only process my claim at 12:00 me & my partner both didn't go to work because of lack of commitment to my insurance, Hi-Q told me they don't have run flat tyres however they can order and will get it on Tuesday, desperate as I was I told them to give me whatever tyre they have because I desperately need to go back to Gauteng(Soweto) everything, I bought the tyre with my money yet I have insurance, I'm so not happy with first for woman insurance, they lack sense of agency and can not help during critical times of need