Ridiculousness

So I've submitted a claim against the warranty plan that we have with 1st For Women. I've been to the dealership numerous times to get the necessary documents for them to process the claim. As of last week we've had no response from the company regarding the progress of the claim. No communication,no courtesy call and no service at all. I'm no mechanic but do take advise from qualified dealerships like VW. If they issued the failure report,why cant the claim not be processed as they said i can go to any VW dealership. Will this be the same nightmare for future claims? You should've called yourselves Last For Women as no one cares about myself as your customer.