Ridiculously poor customer service! Pay my claim!!

I lodged a claim for my tyre on the 28th of April, today is the 3rd of June, still no help!<br> <br> I feel they keep coming up with excuses for not having to pay up in the end. <br> I am so tired and fed up with having to follow up the claim. The amount I have spent calling them countless times probably equals the amount of claim they have to pay out, worst part is I have to call this stupid useless call centre all the time, they don't give you a direct line/ person to deal with your claim, they don't even respond to my emails.<br> I do not have a tyre, I have been driving on my spare wheel for more than a month now, waiting on them. Every time I feel everything is now fine they will pay, they always come up with more excuses, they don't tell you everything they want initially. <br> About a week ago they sent an email to the fitment centre saying my claim was submitted for payment, when I call them Monday they denied ever having sent the email, like seriously? <br> <br> At this point I feel like paying for my own tyre and cancelling this stupid policy that is so useless in my life right now! None-the-less, I am still waiting for them to finally respond/ pay my claim, I did pay their premiums afterall.