ridiculous service

Firstly I would like to highlight how disappointedI am I the service received last night 06/03/2016 at about 21:00. My vehicle was Iinvolved in a accident I the attempted to call my insurance company FIRST FOR WOMAN which took me 30 mindto get through as Iit would not accept my options. WWe I got thru after giving all my details the advisor dropped the call. I tried again for 20mins to get thru and the guy argued the line was dropped we got ddisconnected (yet he doesn'tbother to call me back) he tells me I cannot let any1 tow my car which I uunderstand he then says he needs to call me back. I highlight that I am 9 months pregnantstanding Iin the rain in a *****area and need my car aat leastmoved to ttheside of the road and II've been waiting a hour already he placesme on hold which forces me to get a towing guy to move my car and costed me R250. Still waiting for my call back the towing guys calls me beforemy Iinsurance does. This is totally unacceptable I'm a ppregnancyfemale on her last and this Iis the service I received. Totally unacceptable. Hellopeter fortunately for u guys does not have enough characters for me to say more disappointingthings about you. Really hhorrible