Ridiculous service

I called to sort out my claim. I hit a speed bump and the questions I was being asked firstly were ridiculous and when 20 minutes had passed and I had a meeting to go to Masingita told me if I need to call back I have to start the process all over again. I said that is unacceptable! I want a reference so that someone or YOU can continue this when I am out my meeting. He said no it doesn't work like that. I asked him to please hurry up with the questions and be a little faster with his typing. He refused to go faster and in fact I am sure went slower to irritate me because he seems to think I can wait that long while he types a letter a minute! When I asked him again to please go faster as I was late for a meeting he still didn't care. <br> <br> I am disgusted that this is the service we have to deal with and considering without my policy people like him wouldn't even have a job and I would expect more courtesy. So I was 25 MINUTES late for my meeting after asking him repeatedly to type faster and to hurry up with the questions. Then he tells me that the people will phone me to collect my car within 24 hrs and he will give me feedback in a weeks time! Pathetic!!!