Ridiculous claim payout

Recently logged a claim for my computer under home content insurance. The feedback from ffw was quite terrible and i had to arrange with their assessor myself because they never inquired pr followed up. After waiting for the assessor to pick up the pc, i had to follow-up several times to find out on the progress. Finally the damage report was submitted after speaking with several agents. Then i had to phone again to get some info on the progress. Eventually the claim was accepted. The t&c stated that a min of R1200 is payable or 5% of payout, now they expect me to pay 50% of the payout, and they only want to pay out 10% of the claimed amount because the assessor seems to think that it will solve the issue.<br> <br> I am truly disgusted as the lack of effort made by ffw and the assessor to try and assist a paying customer.<br> <br> Once this is submitted i will probably be called and carried on the hands, which is not the way it works.<br> <br> So disappointing.