AT
Alusani T

1 reviews | Active since Jun 2020

23 Jun 2020, 15:02

REVIEW AND CANCEL YOUR POLICY!!!!!! YOU WILL BE TREATED LIKE AN OUTSIDER

There was a break in at my house and the ******* items that costed R18767.00, this is excluding my IPad cause they say they need proof that the item has been blacklisted (apple does not do this, i can only report it as lost. Before the claim was concluded they came to my house and then told me that I have been under ensured and they cannot pay me the total value of the claim they can only give me R7483.00. How sway?? Why was i even insured with you if you could not even advice me properly from the get go? YOU ARE THE SPECIALIST, PLEASE ADVICE YOUR CLIENTS CORRECTLY, WE ARE NOT TRAINED LIKE YOU GUYS!

My issue is that when i claimed initially (FOR DIFFERENT ITEAM) No one came for for inventory check. why now? why did we not do it then ?

My IPad is not included they need proof of purchase and I don’t have proof of the item, and this item was not connected to the Apple ID. Or a SIM card.

My question to them was but how was I meant to know that I am

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Replies (2)
1st for Women
1st for Women's reply23 Jun 2020, 15:40
Official
Hi Alusani Tovhakale

We acknowledge receipt of your complaint, thank you for bringing this matter to our attention. 

We would like to apologise for the service and experience you have received thus far, we have arranged that you are contacted in order for us to discuss the matter further. 

Kind Regards, 

The 1st for Women Team. 
AT
Alusani T's update23 Jun 2020, 15:42
Reviewer Update
I insured my Items for 56000 my claim is nit even half of that, my understanding is that i can only claim for that amount nothing more, i am not claiming for more.