Response on warranty claim

I am very disappointed in the service or lack thereof that I have received from 1st for Women. I submitted a warranty claim for my vehicle for repairs on 30 October 2024 and I am still waiting for it to be approved and for the company to provide further feedback. The dealership cannot continue to go ahead with ordering the part on my vehicle that needs to be repaired or continue with the work as a confirmation from my 1st For Women policy needs to be approved first. The only response I have received was yesterday saying that the claim is with the specialist assessors and nothing else. 1st for Women couldn't even advise by what date I can expect to receive a response on this. As a woman, I am very disappointed.