Requested certificates and total claim amount

A very poor customer service after nine years Based on my last review, First For Women promised on the 14 July 2022, to investigate my complain and provide me with feedback but that has never happened up to now, The certificates that was signed on my behalf by the insurance and the total claim amount was never given to me as I requested from the dispute department, everytime when i call they promise to send them to me the next day but it never happens, I'm still stulked with incomplete repairs in my house and electricity that is not properly installed and they only call me to indicate that the supplier needs to be paid and threatened that the matter will be referred to their legal department. What about my complaint that was never resolved. My house with faulty electricity connection and the remaining repairs.