Request for call recording - no feedback

Why is it that I have to post a complaint on hello peter to receive the service I need from Telesure and First for women??<br> <br> It is very frustrating when every consultant I speak to cannot transfer me to the agent dealing with my claim and requests for me to repeat myself because nothing is logged for the calls. <br> <br> On Monday, 28 September 2015, I sent the email to claims explaining why I cannot get a case number. Lebo called me on my cellphone. I explained further to her that when I took out the cover the sales agent I took the cover with assured me not having the Ipad details will not be an issue when I claim. I requested for the recording for her to listen to and also send to me. She requested my HR number which I gave to her. <br> <br> It is impossible to get hold of her on the phone for feedback and have left numerous emails and messages. <br> <br> The other claim was settled after I wrote to hello peter. Is it so difficult to give the client feedback?\<br> I cannot call telesuure anymore and repeat my self to another agent <br> <br> Very frustrated<br> <br> "