TP
Teboho P
1 reviews | Active since Feb 2018
06 Mar 2025, 08:55
Rejected claim
I have covered my house and home contents with 1st for women. It happened that my TV was stricken by lightning when I was not home. When I came back it was showing black screen. Then I put it a claim, they sent through their assessor and I was told the lights at the back of my TV are “Tear and worn out “ and they do not cover for such.
My argument is, while I was taking the cover for household contents nobody asked me how old were the things I’m covering. I was not even asked how much each item costs. When now is time to claim I am told unending stories.
Can they pay back all the premiums I have paid so far and cancel the cover. That’s all I want
Helpful (0)
Replies (4)0
Replies (4)
1st for Women's replyOfficial
06 Mar 2025, 09:00Hi Teboho
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The 1st For Women Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The 1st For Women Team
1st for Women's reply06 Mar 2025, 09:00
Official
Hi Teboho
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The 1st For Women Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The 1st For Women Team
TP
Teboho P's updateReviewer Update
06 Mar 2025, 09:02I have been waiting for their call as promised. They told me they will send and email where I will be able to dispute, none of that has happened
TP
Teboho P's update06 Mar 2025, 09:02
Reviewer Update
I have been waiting for their call as promised. They told me they will send and email where I will be able to dispute, none of that has happened
1st for Women's replyOfficial
06 Mar 2025, 09:24 We apologize for the delay and any inconvenience this has caused. We have escalated your complaint for further assistance.
1st for Women's reply06 Mar 2025, 09:24
Official
We apologize for the delay and any inconvenience this has caused. We have escalated your complaint for further assistance.
TP
Teboho P's updateReviewer Update
06 Mar 2025, 11:11They have called me and told me that I’m covered for lightning and surge damage, yet they are telling me that my TV is not damaged by lightning. And when I ask they pay back my premiums, they are saying it’s not gonna happen. Let’s see how Ombudsman will help with this. None of what they are saying was said to me when I was taking up the cover…..
The guy who called me was even rude!!!!
The guy who called me was even rude!!!!
TP
Teboho P's update06 Mar 2025, 11:11
Reviewer Update
They have called me and told me that I’m covered for lightning and surge damage, yet they are telling me that my TV is not damaged by lightning. And when I ask they pay back my premiums, they are saying it’s not gonna happen. Let’s see how Ombudsman will help with this. None of what they are saying was said to me when I was taking up the cover…..
The guy who called me was even rude!!!!
The guy who called me was even rude!!!!