Regretful!!

I am very disappointed with service I received from 1st for Women home content department. I had a problem with my fridge, I call them they fetched and the issue was gas that was finished fine, they arranged for the fridge to be brought back to me. On the arrival of the fridge the guys dropped it from the truck, putting it inside the house they did not pick it up on the door as there is un-level ground the fridge kept on banging, they later picked it up and put it inside the house. As they removed the bubble rap the door fell down. I reported this incident no response from 1st for women. I think about a week or 2 weeks later they called me to say they will give me R1000. I do not know why, from that point I could not hear the guy who called me, they broke my fridge, what fridge does R1000 buy? I cancelled my policy, as I do not have a fridge sine 8th Jan 2024 until now. I mean I have home content and building insurance with them, if they can not handled a small refrigerate, they can not be trusted with my house!