Refusing to take accountability for mistakes made

<p>My vehicle repair claim was successfully lodged in April and I dropped the vehicle off at their preferred panel beater in Somerset West.</p> <p>4 days later the panel beater informed me the the claim was cancelled by the insurer but the insurer never contacted me. Turns out, it was an incorrect instruction from Telesure's assessor, Riedewaan Samuels who had simply sent the wrong instruction.</p> <p>Then, 2 weeks later the same thing happened again right before the Easter Weekend. </p> <p>The result is that the hire car cover I had expired and they won't renew it to ammend for the mistakes they made. Now the car is still being fixed because the job schedule was ammended owing to Telesure's instructions and they won't take aco****ability for this.</p> <p>Additionally, each of the divisions (First for Women, Telesure Claims, Telesure Repairs and the Assessors) are blaming each other and passing me around from department to department.</p> <p>Good luck retaining me as client.</p>