Refusing to pay my claim

I filed a legitimate claim and provided all the documentation they asked for—photos, receipts, and written statements. After 4 days of waiting, they denied the claim with a vague, generic explanation that made no sense.

To make matters worse, when I asked for a refund for the unused portion of my premium, I was either ignored or given the runaround. Their customer service is practically nonexistent—long hold times, unhelpful agents, and empty promises to “follow up” that never materialize.

This company is quick to take your money but disappears when it’s time to hold up their end of the deal. I feel completely ****med and will never use them again. I strongly urge others to think twice before trusting them with anything important.