Refusing to pay my claim

Such a RIDICILOUS, TERRIBLE AND PATHETIC SERVICE,Think twice before you spend your hard earned salary paying these Bullies The Loss adjustor, her manager, claims manager and dispute manager they are collaborating to bully, sabotage and victimize me I was ****** my cellphones; I registered a claim on the 07 November 2023 The following day there was no communication from them. They NEVER bother to contact me, follow up and they take me from pillar to post with not a clear explanation. Their Loss adjustor requested that I send her proof of purchase, billing statements and contracts from my service provider, photos of the boxes for the cellphone reflecting IMEI, copy of police statements, to fill their LETTER OF PERMISSION TO ACCESS MY PERSONAL INFORMATION and the household excel spreadsheet that entailed households items and I wasn’t claiming for that. I did as requested and I refused to sign their permission letter for them to access my personal information. A day after I refused to sign she instruct me to sign the permission letter, to give her permission to listen to the conversations I had with their consultants when she had already given herself permission to listen and advised that it is the last thing that is left for her to finalise the claim and communicate the outcome after two days. After that two days I follow up in the afternoon she says she cant finalise the claim I must filling out the “beacon billing”, I went through it and there were items I did not understand and I needed clarity, instead of replying what I don’t understand she sent me an email of a logged dispute, that she and her boss logged a dispute on my behalf for something I don’t know and promised that she will get her manager to call me. After 48 hours I enquired with their dispute department the lady I spoke to said they didn’t receive any dispute logged about my claim, later in the day the dispute consultant sends an email saying the dispute has been logged. When I try to find out what was the dispute about she couldn’t say, instead of addressing the issue the Loss adjustor manager rang me and shouted me over the phone.

Days after I spoke to her manager, the loss adjustor and dispute department decided that they will not give me clarity of what is happening with my claim. The loss adjustor decided that she will only approve one device on the 30 Nov 2023 and declined the other devices without a reason, whereas all devices were in my possessions at the time of the loss and they will continue debiting my account for those devices

The loss adjustor said she has “Billing Beacon records” for the approved devices, I ask how did she get it without my permission she constantly ignore my enquiry